Billing & Reconciliation Sr .Manager

Job description

**Senior Manager/DGM Billing & Reconciliation Job Summary** The Senior Manager – Billing & Reconciliation will be responsible for overseeing end-to-end logistics billing operations, financial reconciliations, dispute management, and recovery processes across marketplace and courier partners. The role requires strong analytical capabilities, stakeholder management skills, and expertise in ensuring billing accuracy, cost optimization, and timely financial settlements. Key ResponsibilitiesLogistics Billing & Reconciliation - Manage and oversee reconciliation of logistics costs across multiple courier and logistics partners. - Verify, audit, and reconcile courier invoices against shipment records, contracted rates, and service agreements. - Ensure accurate processing and validation of vendor and logistics partner bills to prevent revenue leakage and overbilling. - Identify discrepancies and drive timely resolution with internal and external stakeholders. Dispute Management - Lead resolution of billing and operational disputes with logistics partners related to marketplace shipments. - Coordinate with marketplace vendors, courier partners, and internal teams to investigate and resolve exceptions. - Track dispute cases, maintain documentation, and ensure closure within agreed timelines. Claims & Recovery Management - Drive credit note (CN) recovery processes for damaged, lost, or short-delivered shipments. - Validate claims submitted to courier partners and ensure timely recovery of applicable amounts. - Monitor recovery performance and implement controls to maximize claim realization. COD Remittance Management - Maintain and monitor Cash-on-Delivery (COD) remittance data from courier partners. - Reconcile COD collections against remittance reports and customer orders. - Investigate and resolve COD settlement discrepancies to ensure timely fund realization. Controls, Reporting & Process Improvement - Develop and maintain reconciliation dashboards, MIS reports, and exception reports. - Establish strong financial controls and standard operating procedures for billing and settlement processes. - Analyze logistics cost trends and recommend process improvements to enhance operational efficiency and cost optimization. - Ensure compliance with contractual terms, internal policies, and audit requirements. Key Skills & Competencies - Strong knowledge of logistics billing, freight reconciliation, and vendor settlements. - Expertise in invoice auditing, claims management, and financial reconciliation. - Advanced proficiency in Excel, data analysis, and MIS reporting. - Strong negotiation and stakeholder management skills. - Excellent analytical, problem-solving, and attention-to-detail capabilities. - Ability to manage multiple partners and high transaction volumes in a fast-paced environment.