Billing Specialist (Portal Billing exp is a must)

Job description

**Location: Hyderabad, Telangana (Hybrid 2 days WFO)** **Term: Permanent** **Shift Timings: 6:30 PM to 3:30 AM IST** **Key responsibilities:** **Client-Specific Responsibilities:** - Oversee and execute intricate billing processes specifically tailored to our high-maintenance clients within the OPTS segment. - Provide dedicated support to the field team by managing strictly billing-related tasks, including detailed timesheet processing. - Ensure strict adherence to highly specific and demanding client billing guidelines and requirements. - Serve as the primary, dedicated point of contact for resolving complex billing discrepancies and inquiries for these critical key accounts. **General Responsibilities:** **Core Billing & Invoicing Operations** - Process and manage complex invoices with high accuracy and efficiency, catering specifically to high-maintenance accounts. - Generate, submit, and distribute client invoices and adjustments with precision and timeliness, strictly adhering to bespoke client requirements. - Ensure accurate, comprehensive backup documentation is compiled and verified prior to any invoice submission. - Confirm the completeness and accuracy of all invoice submissions, postings, and financial reports before the close of each week. - Execute strictly billing-related tasks to support field operations, includes timesheet processing not limited to. - Assist with the seamless submission of invoices through various client portals if part of client billing requirements . - Analyze billing data to identify trends, resolve recurring issues, and proactively improve workflows for high-maintenance accounts. - Collaborate closely with internal teams and field personnel to verify billing information, resolve discrepancies, and ensure seamless operations. - Assist in the comprehensive month-end closing process, providing specialized, in-depth reporting and reconciliation for key clients. - Support the broader billing function by managing and resolving billing inquiries through the newly implemented ServiceNow ticketing system, extending support beyond the core high-maintenance clients. - Provide reliable cross-training and back-up support for other Billing team colleagues during peak periods or absences. - Maintain, update, and audit billing records continuously to guarantee accurate documentationand flawless invoicing. **Issue Resolution** - Respond to all internal and external billing inquiries in a prompt, professional, and solution-oriented manner. - Investigate, troubleshoot, and resolve complex billing-related operational issues raised by clients or field personnel. - Collaborate cross-functionally to ensure absolute billing accuracy and proactively mitigate potential future issues. **Process Improvements** - Leverage technology and software tools to streamline workflows and continuously improve billing processes. - Review, evaluate, and refine existing billing procedures to maximize operational efficiency and minimize financial risks. **Reporting** - Generate detailed, accurate Billing Reports tailored for both internal stakeholders and external clients. - Develop and support advanced billing-related analytics to assist leadership with financial planning, forecasting, and performance tracking. **Administrative Support** - Perform additional duties and responsibilities as assigned by management, actively contributing to the overall success and efficiency of the billing department. - Handle emerging billing-related duties or administrative tasks identified through ongoing task analysis, adapting to role expansion as needed. **Education, Skills & Experience** - University or College Degree in Business, Commerce or Accounting - 1 3 years of experience in a financial role - Previous Billing experience will be considered as strong asset - Intermediate Excel skills with a proficiency to analyze data and use V look ups, pivot tables & formulas. - Strong written and oral communication skills **Key Competencies** - Excellent written and verbal communication skills. - Problem solving and decision-making skilled in identifying issues, analyzing solutions, and making informed decisions to resolve billing and administrative challenges. - Analytical and Technical Proficiency - strong analytical & adeptness with systems to ensure accuracy and efficiency in billing process. - Process Analysis & Mapping – capacity to systematically break down, evaluate, and visualize current workflows to find inefficiencies. - Data Analysis & Metrics – skilled in Analyzing data to understand process performance, identify root causes of problems, and measure the impact of improvements. - Time Management and Organization – proven ability to manage time effectively & prioritize tasks to meet deadlines in a fast-paced environment. - Customer-Centric Approach – energetic, enthusiastic, and committed to providing exceptional customer service. - Collaboration & Teamwork – Strong ability to work effectively with team members and colleagues in other departments which is often a part of the role to ensure the accuracy of billing information