Black Belt Lead

Job description

**Role: Blackbelt Transformation/Continuous Improvement** **Experience: 8-13Years** **Location: Pune** **Grade: BPO4/5** **Qualification: Certified Black Belt with relevant experience in Transformation.** **Skillset:** - 8+ years of experience in process improvement function having a good understanding of **Lean Six Sigma and Design Thinking concepts.** - Good understanding of the **BFSI Insurance domain** along with skills to enhance the process performance with Operational efficiency/ Continuous Improvement and Technology centric solutions. - Experience in defining customer journeys, mapping business processes, and proposing pragmatic alternatives for quantifiable business impact. - Experience of transformation projects working with multiple levers such as **Lean Six Sigma, RPA, Conversational AI, and Analytics.** **Responsibilities:** - Change agent delivering Transformation / Process Improvement collaborating with Customer and Internal stakeholders to improve Business Metrics and outcomes. - Deliver Quantifiable Business value to Customers by alignment to Client goals and establish strong client connect through governance. - Lead Kaizen workouts to eliminate non-value add activities and reduce cycle time. Improve the process efficiency and drive towards business excellence - Conduct quality campaigns to generate ideas and implement a culture of continuous improvement. - Analyze KPIs using statistical methods / tools - analyze defect data and devise a corrective and preventive action plan using RCA principles. - Quality Assurance and Quality Improvement support to multiple accounts - Lead Transformation /CI program for the Customer. - Collaborate with delivery teams across accounts to simplify and standardize processes to deliver on better customer experience and build a strong pipeline of tactical automation & digital transformation centric opportunities. - Regularly review all Ops delivery especially any red projects. Drive improvements in red projects with hands on involvement - Support in new process Transition and ensure timely deliverables as per Transition plan. - Create re-useable Assets in form of Case Studies