BMS Copilot

Job description

**About Ascendion** Ascendion is a leader in AI-Native platform driven software engineering company that underwrites outcomes, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI™ (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: - Build the coolest tech for world’s leading brands - Solve complex problems – and learn new skills - Experience the power of transforming digital engineering for Fortune 500 clients - Master your craft with leading training programs and hands-on experience **Experience a community of change makers!** Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. **About The Role** Responsible for designing, building, and maintaining Microsoft Copilot Studio agents that automate business workflows, including conversational Q&A, document-grounded knowledge retrieval, and process automation integrated with Microsoft 365 services. **Job Title:** **Copilot Studio Agent Developer / AI Agent Engineer** **Key Responsibilities** - Design and build Copilot Studio agents end-to-end, including topics, conversation flows, and prompt/action nodes - Configure knowledge sources (SharePoint, OneDrive, uploaded documents) for grounded, retrieval-based Q&A - Develop Power Automate flows to extend agent capability beyond native Copilot Studio limits (e.g. file ingestion, data extraction, multi-step orchestration) - Integrate agents with Microsoft 365 services such as Teams, SharePoint, OneDrive, and Entra ID for authentication and access control - Build automation pipelines connecting agents to downstream systems (e.g. email ingestion, report generation, structured data output to Excel) - Design and tune agent logic for domain-specific use cases such as classification, structured Q&A, and document analysis - Evaluate and improve agent response quality across accuracy, relevance, and completeness - Troubleshoot agent performance issues, including file/page limits, latency, and knowledge source indexing - Support demo, UAT, and stakeholder review cycles, translating technical agent capability into business-friendly comparisons and documentation - Maintain agent governance, versioning, and changing management as agents move from prototype to production **Minimum Qualifications** - Hands-on experience building and deploying agents in Microsoft Copilot Studio - Strong understanding of Power Automate flows and connectors - Experience with Microsoft 365 ecosystem integration (Teams, SharePoint, OneDrive, Entra ID) - Experience configuring and tuning knowledge sources for retrieval-grounded conversational agents - Working knowledge of prompt design and conversational flow design for enterprise use cases - Ability to troubleshoot platform constraints (file size/page limits, indexing delays, connector failures) - Strong stakeholder communication skills; ability to translate technical capability into business value **Desired Qualifications (Optional)** - Experience with AI Builder or Azure Document Intelligence for document extraction pipelines - Familiarity with agent evaluation frameworks (accuracy/relevance/completeness scoring) - Experience migrating legacy business applications to Copilot Studio-based agents - Exposure to enterprise domain-specific use cases requiring structured classification or Q&A - Knowledge of Azure Functions or custom API integration alongside Copilot Studio - Experience with agent licensing/tier considerations and environment administration in Microsoft 365 admin center **Location:** **PUNE/ GURGAON** **Want to change the world? Let us know.** Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk!