Branch Operations Manager- DADAR Mumbai

Job description

**Key Responsibilities** - Ensure administration of the branch by directing daily operations like cash, clearing, transfer, ECS/RTGS/NEFT, SB, CD, FDR, Deposits, account opening and customer service with a team of Tellers and Customer Service Officers. - Ensure all customer complaints and issues are resolved maintaining high service standards - Establish and strengthen all key customer relationships to generate sustained business - Ensure growth in account balances and achievement of aggregate cross sell points target - Ensure maintenance of cash balance as per Cash Retention Limit - Control and monitor leakage of income, office accounts and anti-money laundering s - Ensure compliance with banking rules, regulations and procedures, review vault register and overdue management - Review branch operations reports and track exceptional transactions. - Handle internal and external audit processes and attend audit queries immediately - Ensure that all customer service officers are adequately trained on the products, processes and various policies of the bank