Branch Operations Manager - Gandhidham

Job description

**Role & responsibilities** - Branch Operations Head is one of the critical leadership positions in the bank as he/ she spearheads the Operations function in a branch. - Branch Operations Head is responsible for administration of the branch by overseeing daily operations like cash, clearing, transfer, Electronic Clearing Service (ECS)/Real time gross settlement systems (RTGS)/National Electronic Funds Transfer (NEFT), - Cash Deposit (CD), Fixed Deposit Receipt (FDR), account opening & customer service with a team of Tellers and FDOs. - He/ She handles Internal and External Audit, provides data and oversees audit queries. - The Branch Ops Head also ensures resolution of customer complaints/ issues within the prescribed TAT. He/ She reviews Branch Operations reports, - Vault register & tracks exceptional transactions- Anti Money Laundering - AML alerts and ensures compliance with banking rules, regulations & procedures. - The Branch Ops Head is accountable for the lead generation of Current Account and Savings Account - CASA through the FDOs and Tellers. - Maintenance of cash balance as per Cash Retention Limit - Growth in Existing To Bank - ETB CA and SA Balances - Minimum Daily Average Balance - MDAB - Achievement of Aggregate Cross Sell points target - Resolution of complaints registered under CRMS, Phone Banking & Banking Ombudsman - Learning and Development of FDOs & Tellers: Training & Certification in various process related areas (Example: Risk, Fraud prevention, Banking regulations, etc. ) - Average Score of Structured Visit Reports - Monitoring of Office Accounts and AML alerts **Preferred candidate profile: Required experienced candidate from banking operations only** **Interesetd candidate can share CV at Jyoti.sonigra@jana.bank.in**