Broadband Customer Service

Job description

Job Title: Customer Service Executive (Broadband Process) Job Role: We are hiring Customer Service Executives. The role involves assisting customers with broadband-related queries, providing excellent customer support, handling account-related concerns, and ensuring customer satisfaction through effective issue resolution. Key Responsibilities: - Handle inbound customer service calls and resolve customer queries. - Assist customers with broadband, internet connectivity, billing, and account-related concerns. - Retain existing customers by addressing concerns and offering suitable solutions. - Identify upselling opportunities and promote relevant products/services. - Maintain high levels of customer satisfaction and service quality. - Accurately document customer interactions and follow process guidelines. Eligibility Criteria: - Minimum HSC/Graduate. - Good communication skills in English. - Customer service experience preferred. - Freshers with excellent communication skills may also apply. Salary & Benefits: - Salary: 20,000 25,000 per month. - Performance Incentive: Up to 2,000 per month. - Additional earnings through Upselling and Retention incentives. Shift Details: - 24x7 Rotational Shifts. - 5 Days Working. - 2 Rotational Week Offs. Location: Andheri East Preferred Skills: - Strong customer handling skills. - Problem-solving ability. - Basic computer knowledge. - Ability to work in rotational shifts. Interested candidates can contact HR Fareha 7039598707