Broadband Customer Service

Job description

Job Title: Customer Service Executive (Broadband Process) Job Role: We are hiring Customer Service Executives. The role involves assisting customers with broadband-related queries, providing excellent customer support, handling account-related concerns, and ensuring customer satisfaction through effective issue resolution. Key Responsibilities: • Handle inbound customer service calls and resolve customer queries. • Assist customers with broadband, internet connectivity, billing, and account-related concerns. • Retain existing customers by addressing concerns and offering suitable solutions. • Identify upselling opportunities and promote relevant products/services. • Maintain high levels of customer satisfaction and service quality. • Accurately document customer interactions and follow process guidelines. Eligibility Criteria: • Minimum HSC/Graduate. • Good communication skills in English. • Customer service experience preferred. • Freshers with excellent communication skills may also apply. Salary & Benefits: • Salary: 20,000 25,000 per month. • Performance Incentive: Up to 2,000 per month. • Additional earnings through Upselling and Retention incentives. Shift Details: • 24x7 Rotational Shifts. • 5 Days Working. • 2 Rotational Week Offs. Location: Andheri East Preferred Skills: • Strong customer handling skills. • Problem-solving ability. • Basic computer knowledge. • Ability to work in rotational shifts. Interested candidates can contact HR Fareha 7039598707