Business Analyst

Job description

The candidate must possess deep knowledge of railroad operations and hands-on experience working with various Crew Management System modules. They should be skilled in requirements elicitation, business process analysis, user story development, feature decomposition, and defining logical boundaries for product capabilities. **Key Responsibilities** * Collaborate with business stakeholders, railroad operations teams, product owners, and technology teams to gather, analyze, and document business requirements. * Facilitate requirement workshops, stakeholder interviews, and discovery sessions. * Understand and document current-state and future-state business processes related to crew management operations. * Develop clear and actionable user stories, acceptance criteria, and functional requirements. * Define and document logical feature boundaries, business rules, process flows, and system interactions. * Conduct gap analysis and identify opportunities for process improvements and system enhancements. * Work closely with Product Owners and Development teams during backlog refinement, sprint planning, and implementation activities. * Translate complex business needs into functional specifications and solution requirements. * Support User Acceptance Testing (UAT), defect triage, and validation of delivered functionality. * Ensure traceability between business objectives, requirements, user stories, and delivered solutions. * Collaborate with cross-functional teams to ensure solutions align with operational and regulatory railroad requirements. **Required Qualifications** * Bachelor's degree in business, Information Systems, Computer Science, Engineering, or a related field. * 5+ years of Business Analyst experience in enterprise application development and product delivery environments. * **Hands-on experience working with Crew Management Systems (CMS) and understanding of railroad crew operations is a must.** * Experience with multiple Crew Management modules, including but not limited to: * Crew Planning * Crew Assignment * Crew Calling * Crew Availability Management * Crew Qualification Management * Crew Timekeeping * Crew Scheduling * Rest Compliance Management * Workforce Management * Crew Board Management * Proven expertise in: * Requirements gathering and analysis * User story creation * Acceptance criteria definition * Business process modeling * Feature decomposition * Defining logical feature boundaries * Gap analysis * Functional specifications * Experience working in Agile/Scrum environments. * Strong communication, facilitation, and stakeholder management skills. * Ability to work with technical and non-technical audiences. **Preferred Qualifications** * Experience working with Railinc systems and railroad operational platforms.