Business Analyst

Job description

**Job Title- BA-Process Consulting-Mobile App** **Total Exp - 8 to 12 Years** **Location- Bangalore** **Notice Period - Only Immediate Joiners** **Mode- Hybrid** **Job Description** - We are looking for an experienced **Business Analyst / Product Manager** with a strong background in **eCommerce** and **Customer Mobile Applications** . The ideal candidate should have hands-on experience in managing or analyzing customer-facing digital products, particularly focusing on the **Purchase Journey / Bottom of the Funnel** . The role involves working closely with business stakeholders, product teams, UX designers, engineering teams, and QA to deliver seamless customer experiences that improve conversion and customer satisfaction. - **Key Responsibilities** - Gather, analyze, and document business and functional requirements for customer mobile applications. - Collaborate with product owners, engineering teams, UX/UI designers, and business stakeholders to define product features and enhancements. - Drive improvements in the **Purchase/Bottom of the Funnel** journey, including Cart, Checkout, Payment, Order Confirmation, and Post-Purchase experience. - Translate business requirements into detailed user stories, acceptance criteria, and functional specifications. - Participate in product roadmap planning and feature prioritization. - Analyze customer behavior, conversion metrics, and user feedback to recommend product improvements. - Coordinate with cross-functional teams to ensure timely delivery of product features. - Support UAT activities and validate delivered functionalities against business requirements. - Ensure high-quality customer experience across mobile platforms (Android & iOS). - Work in Agile/Scrum environments and participate in sprint planning, backlog grooming, and product demos. **Required Skills** - 8–12 years of experience as a **Business Analyst** or **Product Manager** . - Strong experience with **Customer Mobile Applications** . - Hands-on experience in **eCommerce platforms** and customer purchase journeys. - Strong understanding of **Purchase/Bottom of the Funnel** processes such as: - Shopping Cart - Checkout - Payment - Order Placement - Order Confirmation - Post-Purchase Experience - Experience in requirement gathering, user story creation, and backlog management. - Knowledge of Agile/Scrum methodologies. - Strong stakeholder management and communication skills. - Experience working with cross-functional product and engineering teams. - Ability to analyze data and recommend customer experience improvements. **Preferred Skills** - Experience with digital commerce or retail platforms. - Exposure to customer analytics tools such as Google Analytics, Firebase, Adobe Analytics, or similar. - Familiarity with A/B testing and conversion optimization. - Understanding of payment gateways, digital wallets, and online checkout flows. - Experience working with mobile app product lifecycle management. **Educational Qualification** - Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or a related field. - MBA or Product Management certification is an added advantage. **Key Skills** - **Customer Mobile App** - **Purchase/Bottom of the Funnel** - eCommerce - Business Analysis - Product Management - Mobile Applications - User Stories - Agile/Scrum - Checkout - Cart - Payments - Order Management - Stakeholder Management - Product Roadmap - Customer Journey - Requirements Gathering