Business Analyst

Job description

As a leading financial services and healthcare technology company based on revenue, SSC is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the worlds largest companies to small and mid-market firms, rely on SSC for expertise, scale, and technology. **Job Description** **Business Analyst Role Profile** **Role Purpose** The Senior Business Analyst works collaboratively across business and technology teams to analyse, design, and deliver process and system improvements. Operating within a hybrid transformation environment, the role plays a key part in defining requirements, optimising workflows, supporting intelligent automation initiatives, and ensuring high-quality delivery through structured testing and stakeholder engagement. The role supports strategic transformation programmes across the business, including operational re-engineering, service enhancement, capacity creation, automation delivery, and the adoption of AI-powered solutions across the full trading and operational lifecycle. In addition to supporting AI and automation initiatives, the Business Analyst is expected to utilise AI-enabled tools and techniques to accelerate business analysis, process discovery, requirements gathering, documentation production, testing activities and overall delivery execution while maintaining governance, quality and compliance standards. **Key Responsibilities** **Requirements Analysis** - Engage with stakeholders to gather, analyse, validate and document business requirements. - Produce clear and structured documentation including Process Design Documents (PDDs), user stories, acceptance criteria, business cases, use cases and process maps. - Analyse current business processes to identify inefficiencies, risks and opportunities for optimisation, automation and AI adoption. - Evaluate new technologies, automation opportunities and AI capabilities, ensuring strong business cases and measurable benefits. - Act as the bridge between business teams, technology teams, data teams and operations functions. - Leverage AI-powered analysis tools to accelerate requirements gathering, documentation creation and impact assessments. - Apply data-driven analysis techniques to identify opportunities for process improvement and business value creation. **Process Workflow Design** - Own the definition and design of future-state operating models and workflows. - Model business processes using Business Optix or equivalent process modelling platforms. - Facilitate workshops, interviews and discovery sessions with stakeholders across multiple business functions and locations. - Ensure all process changes follow appropriate governance, change control and documentation standards. - Take ownership of process and tool design on behalf of business stakeholders and secure approval. **Automation, AI Agentic Capabilities** - Support the design and delivery of RPA and intelligent automation solutions. - Collaborate with technical teams to integrate AI, Machine Learning, LLMs, VLMs and Agentic AI capabilities into business processes. - Identify opportunities to leverage AI for decision support, document processing, workflow orchestration, knowledge management and conversational experiences. - Elicit, document and validate requirements for Agentic AI solutions, including governance controls, escalation paths and human-in-the-loop processes. - Support the design of digital workers and multi-agent workflows that automate end-to-end business processes. - Work closely with Automation Developers, AI Engineers and Solution Architects to translate business needs into scalable solutions. - Maintain awareness of emerging automation and AI technologies and assess their applicability to business challenges. **UAT Ownership** - Create and manage the full UAT lifecycle, including test strategies, plans, scripts and acceptance criteria. - Coordinate UAT execution with business users and stakeholders. - Ensure defects are logged, triaged and resolved efficiently. - Validate that delivered solutions meet business, regulatory and operational requirements. - Leverage AI-assisted testing tools to generate test cases, test scenarios and regression coverage. - Support automation testing initiatives and intelligent quality assurance practices. - Establish traceability between requirements, testing activities and delivered outcomes. - Provide clear reporting on quality, risks and production readiness. **Delivery Stakeholder Engagement** - Support delivery teams throughout design, build, testing and implementation phases. - Monitor project progress and ensure alignment with business objectives and timelines. - Develop strong relationships across Operations, Technology, Risk and Business functions. - Support change adoption and continuous improvement initiatives. - Coach stakeholders in identifying and prioritising automation and AI opportunities. - Promote efficient use of AI-enabled delivery tools within transformation projects. **Essential Skills Experience** **Technical Analytical** - Proven experience as a Business Analyst within change, transformation or technology programmes. - Strong requirements gathering, process analysis and documentation skills. - Experience using Generative AI tools such as Claude, Copilot, ChatGPT Enterprise or equivalent enterprise AI solutions. - Ability to critically evaluate AI-generated outputs and ensure quality and accuracy. - Experience with process modelling and BPM tools. - Experience supporting or designing RPA and automation solutions. - Strong analytical capability with experience using Excel, SQL, Jira and reporting tools. - Experience in process re-engineering and continuous improvement. - Ability to build business cases and conduct cost-benefit analysis. - Strong planning, organisation and delivery management skills. **AI Automation Skills** - Understanding of AI, Machine Learning, LLMs