Business Development and Ops Intern

Job description

**About the Role** Delhivery is India's largest fully-integrated logistics platform by revenue as of Fiscal 2023. We are seeking a motivated and results-driven Business Development Intern to join our Sales team. In this role, you will work at the frontlines of our newly launched intra-city service line driving brand awareness, building B2B client relationships, generating leads, and supporting telecalling efforts that directly impact business growth. **This is a high-ownership, high-impact internship designed for individuals who are passionate about sales, logistics, and building businesses from the ground up.** **Key Responsibilities** - Brand Awareness & Market Positioning - Conduct B2B interactions with potential clients to introduce and position Delhivery's newly launched intra-city delivery service line. - Represent Delhivery's brand in the field, building awareness among local businesses, SMEs, and enterprises. - Understand the competitor landscape and communicate Delhivery's unique value proposition effectively. **Lead Generation, Telecalling & Sales** - Drive app downloads and facilitate pricing demos with prospective business clients. - Conduct outbound telecalling to prospective businesses and existing leads. - Follow up with app download leads and interested prospects to drive activation and first-order conversion. - Qualify leads through telephonic interactions and schedule meetings or demos where required. - Document and maintain a pipeline of interested businesses using structured reporting formats. - Actively follow up with leads to convert prospects into active clients. - Re-engage inactive leads and customers to maximize conversions and repeat business. - Achieve daily and weekly telecalling, follow-up, and lead conversion targets. **Business Development** - Prospect and approach potential clients for domestic and intra-city logistics services. - Build and maintain relationships with customers, ensuring satisfaction and repeat business. - Collaborate with the local Sales team to meet and exceed lead generation and activation targets. **Coordination & Reporting** - Work closely with operations and customer service teams for smooth service delivery. - Maintain accurate records of customer interactions, feedback, and follow-up actions. - Prepare regular reports on outreach activities, lead pipeline, telecalling performance, and conversion metrics. **Qualifications & Requirements** - Currently pursuing or recently completed a Bachelor's degree in Business, Marketing, Logistics, Supply Chain, or a related field. - Strong communication, interpersonal, and presentation skills — comfortable talking to customers both in person and over the phone. - Self-motivated and target-oriented; ability to work independently with minimal supervision. - Eagerness to learn about logistics, supply chain, B2B sales, and customer acquisition. - Basic proficiency in MS Office (Excel, PowerPoint, Word). - Prior internship or project experience in sales, telecalling, marketing, or business development is a plus, but not required.