Business Development Manager

Job description

**Key Responsibilities:** **1. New Business Development** - Identify, target, and acquire new corporate clients for express logistics services. - Develop and deliver customized sales pitches, proposals, and pricing solutions. - Ensure consistent pipeline building and weekly opportunity tracking. **2. Key Account Management** - Manage and grow revenue from large enterprise accounts and high-value clients. - Oversee account planning, quarterly reviews, and long-term relationship building. - Act as a single point of contact for escalations, service issues, or SLA deviations. - Drive customer retention and account expansion opportunities. **3. Contract & Commercial Management** - Negotiate commercial terms, rate cards, and service contracts with clients. - Lead contract renewals, amendments, and compliance tracking. - Ensure proper documentation, adherence to agreed SLAs, and timely closure of legal/finance approvals. **4. Revenue & Performance Management** - Achieve monthly, quarterly, and annual sales targets. - Monitor revenue leakage, credit limits, and ensure timely collection of payments. - Review client performance metrics and drive improvements. **5. Operational Coordination** - Coordinate with operations, hub teams, and customer service to ensure on-time deliveries. - Share client requirements (pickup schedules, packaging needs, delivery SLAs) with relevant teams. - Track shipment performance and ensure adherence to service commitments. **6. Reporting & Documentation** - Maintain updated sales reports, lead trackers, and client interaction logs. - Provide MIS updates, forecasting, market intelligence, and competitor insights. - Assist in preparing presentations, RFP responses, and business reviews.