Business Process Management

Job description

**Position:** IBM BPM/BAW Administrator **Experience:** 7+ Years Key Responsibilities: - Provide **247 Operations & Maintenance (O&M) support** for IBM BPM/BAW platforms. - Administer, monitor, and maintain IBM BPM/BAW environments across Development, UAT, and Production. - Perform **patching, upgrades, deployments, and environment configuration** activities. - Monitor system health, troubleshoot issues, and ensure platform availability and performance. - Conduct **performance tuning, capacity planning, and incident/problem management**. - Coordinate with IBM/OEM teams for **PMRs, support tickets, and issue resolution**. - Manage **Disaster Recovery (DR) operations**, including DR drills, failover, and switchover activities between DC and DR sites. - Ensure compliance with defined **SLAs, security policies, and operational procedures**. - Prepare operational reports, technical documentation, SOPs, and knowledge articles. - Provide knowledge transfer and technical support to project and operations teams. Required Skills: - 7+ years of experience in **IBM BPM / IBM Business Automation Workflow (BAW) Administration**. - Hands-on experience with **installation, configuration, patching, and upgrades** of IBM BPM/BAW. - Strong knowledge of **WebSphere Application Server (WAS)** administration. - Experience with **Linux/Unix environments**. - Knowledge of databases such as **Oracle, DB2, or SQL Server**. - Experience in **DC-DR management, backup/recovery, and high-availability setups**. - Strong troubleshooting, incident management, and performance tuning skills. - Good documentation, reporting, and stakeholder communication skills. Preferred: - ITIL Certification. - Experience working in large enterprise or government environments. - Exposure to monitoring tools and automation scripting.