Business Strategy & Planning

Job description

**Job Title:** Business Strategy & Planning **Location:** Noida **Experience:** 5 to 8 Years **Our Story:** Founded in 2000 by Dilip Modi, Spice Money Limited is India’s leading rural fintech company, headquartered in Noida and operating as a subsidiary of DiGiSPICE Technologies Limited, a publicly listed entity. The company is driven by a strong mission to accelerate financial inclusion and empower the underserved “Bharat” through technology-enabled financial services. With a network of 1.6+ million Adhikaris across India, the company enables last-mile access to essential services including AEPS cash withdrawal and deposits, domestic money transfer, bill payments, insurance, micro-ATM services, credit solutions, travel bookings, account opening, and UPI-led digital payments. Spice Money has consistently introduced industry-first innovations such as a zero-cost Adhikari platform, one of India’s largest assisted payments networks, a rural credit marketplace, and Spice Money UPI & Spice Pay wallet to accelerate digital adoption in smaller towns and villages. Operating across 95%+ pincodes with a team of 1,000+ employees, Spice Money combines the agility of a high-growth fintech with the scale and impact of a nationwide distribution network—creating meaningful economic opportunities and driving the next phase of financial inclusion in India. **The Impact You'll Create:** - Drive Strategic Outcomes: Improve overall operational efficiency and organizational alignment through high-level transformation initiatives. - Boost Retention & Growth: Directly impact Net Revenue Retention (NRR) and strategic account management by unlocking new revenue and retention opportunities. - Enable Leadership: Empower the Chief Business Officer (CBO) and executive team with data-driven decision-making frameworks and execution rigor. **How Will You Contribute:** - **Lead Transformation:** Drive strategic transformation initiatives across customer experience, business operations, and organizational scaling to improve operational efficiency and business outcomes. - **Redesign Operating Models:** Overhaul Customer Experience models by standardizing engagement processes, governance cadences, ticketing workflows, and customer tiering frameworks to enhance focus on high-value accounts. - **Identify Growth Opportunities:** Pinpoint customer retention and revenue growth avenues through segmentation analysis, behavioral insights, pricing interventions, and incentive programs. - **Automate & Scale:** Build and automate scalable operational workflows across Sales, Customer Success, Product, and Operations functions to improve turnaround time, accountability, and process efficiency. - **Ensure Operational Readiness:** Partner with Product, Operations, and Business teams to build readiness frameworks for new products and business lines (including onboarding processes, funnel diagnostics, payment operations, and service delivery governance). - **Establish Governance:** Implement operating governance mechanisms such as Cost of Service models, workforce utilization frameworks, capacity planning, KPI tracking, and business review structures. - **Partner with Leadership:** Work closely with the CBO and leadership team to support strategic planning, operating reviews, business performance analysis, leadership presentations, and decision-making frameworks. **You're A Great Fit If You:** - **Have Relevant Experience:** Bring 5–8 years of experience in Business Strategy, Founder’s Office, Corporate Strategy, Business Operations, Consulting, or Transformation roles. - **Are Highly Analytical:** Possess strong analytical and structured problem-solving capabilities with deep experience in KPI management and operational analytics. - **Understand Business Scaling:** Have a proven track record in operating model design, process automation, business scaling, and organizational transformation initiatives. - **Are a Strong Communicator:** Demonstrate excellent communication, presentation, and stakeholder management skills to effectively align cross-functional teams.