Business Support Analyst

Job description

Job Summary Role Summary. Our Case Managers deliver a superior customer experience to the distribution channels - agents and agencies - by ensuring life insurance applications are processed with speed, accuracy, and a strong commitment to service. This role operates within a high-volume production environment focused on administrative record keeping, application review, and workflow management to support efficient policy processing. Minimum Qualifications • 2+ years of professional work experience interacting with customers in life insurance and/or annuity fields • Experience working in a production or processing environment with strong attention to accuracy and quality • Passion for working for a company with a cause-driven culture • Bachelors/ Masters Degree preferred • Must be able to successfully pass a background check that may include fingerprinting Preferred Qualifications • Detail-oriented with the ability to manage multiple tasks in a fast-paced, high-volume environment • Excellent communicator with empathy and strong listening skills • Strong customer service mindset and ability to build relationships with agents and internal partners • Intuitive problem-solver who thinks critically and creatively to resolve processing challenges • Results-oriented and able to balance independent work with team collaboration