Business Support, Business Operations

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Business Analyst - B3 Band Position Overview The Business Analyst is responsible for bridging the gap between business needs and technology solutions within JLL. This role analyzes business processes, identifies improvement opportunities, and works with stakeholders to define requirements that drive operational efficiency and support strategic objectives. Key Responsibilities Requirements Analysis & Documentation Elicit, analyze, and document business requirements through stakeholder interviews, workshops, and process observation. Translate business needs into clear functional specifications and user stories. Maintain comprehensive documentation including business requirements documents, process flows, and use cases. Stakeholder Engagement Partner with business units, technology teams, and external vendors to understand objectives and constraints. Facilitate requirement gathering sessions and consensus-building discussions. Communicate technical concepts to non-technical audiences and business needs to technical teams. Process Analysis & Improvement Evaluate current business processes to identify inefficiencies, bottlenecks, and optimization opportunities. Conduct gap analysis between current and desired states. Recommend process improvements and support change management initiatives. Data Analysis Analyze business data to identify trends, patterns, and insights that inform decision-making. Create reports, dashboards, and visualizations to communicate findings. Support data quality initiatives and business intelligence efforts. Project Support Work within project teams to deliver business analysis activities on schedule and within scope. Track requirements through the development lifecycle. Manage requirement changes and assess impact on project timelines and deliverables. Required Qualifications Education & Experience Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field. 3-5 years of experience as a Business Analyst or in a similar analytical role. Experience in commercial real estate or professional services is advantageous. Technical Skills Proficiency with business analysis tools and techniques including process modeling, data flow diagrams, and requirements traceability matrices. Strong command of Microsoft Office Suite, particularly Excel for data analysis. Familiarity with project management tools (Jira, Confluence, or similar). Understanding of software development lifecycle methodologies (Agile, Waterfall). Analytical Capabilities Strong analytical and critical thinking skills with ability to synthesize complex information. Data-driven decision-making approach with attention to detail. Problem-solving mindset with ability to identify root causes and propose pragmatic solutions. Communication & Collaboration Excellent written and verbal communication skills. Ability to influence stakeholders and build consensus across diverse groups. Experience facilitating meetings and presenting to various audience levels. Strong interpersonal skills and ability to work effectively in team environments. Competencies Strategic thinking and business acumen. Adaptability and continuous learning orientation. Results-focused with strong organizational skills. Collaborative approach with customer service mindset. Ability to manage multiple priorities in fast-paced environment. Location: On-site –Bengaluru, KA Scheduled Weekly Hours: 48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table! At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for