Business Support Senior Associate

Job description

Job Summary We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. You will apply your multitasking skills by listening and responding to customer via Call/Emails, navigating computers, documentation simultaneously. Should have the ability to swiftly gain customer confidence and trust. To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. Top candidates are detail-oriented, motivated, and have excellent people skills. Responsibilities • The Customer service associate will be instrumental in addressing queries, concerns, and service issues, by communicating in a professional, positive manner. • You will apply your multitasking skills by listening and responding to customer via Call/Emails, navigating computers, documentation simultaneously. • Should have the ability to swiftly gain customer confidence and trust. • To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator. • Top candidates are detail-oriented, motivated, and have excellent people skills. Qualifications • Outgoing • Detail-oriented • Motivated • Excellent people skills • Effective communicator Skills • Customer service • Multitasking • Communication • Listening • Documentation • Product knowledge • People skills • Attention to detail