Buyer CX- Offroll

Job description

Key Responsibilities - Manage end-to-end order processing and onboarding processes. - Review and approve customer onboarding requirements as per company guidelines. - Coordinate with internal teams (Sales, Operations, Logistics, Finance, Customer Support, etc.) to ensure timely order fulfillment and issue resolution. - Guide and educate buyers on effective use of the company website and self-service features. - Promote customer engagement by encouraging participation in NPS (Net Promoter Score) and CSAT (Customer Satisfaction) surveys. - Track onboarding progress and maintain accurate records of customer interactions. - Ensure a positive customer experience throughout the onboarding and order lifecycle. - Escalate critical issues and follow up to ensure timely resolution. Required Skills & Qualifications - Strong communication and stakeholder management skills. - Customer-centric mindset with excellent relationship-building abilities. - Ability to coordinate across multiple teams and manage priorities effectively. - Good problem-solving and follow-up skills. - Proficiency in CRM systems, order management tools, and Microsoft Office/Google Workspace. - Experience in customer onboarding, order management, customer success, or operations is preferred. Key Success Metrics - Onboarding completion within defined timelines. - Order execution accuracy and turnaround time. - Customer satisfaction (CSAT) scores. - NPS survey participation and feedback quality. - Effective coordination and issue resolution with internal stakeholders and buyers.**Role & responsibilities** **Preferred candidate profile**