Cafeteria Lead

Job description

The Cafeteria Lead Facilities Operations will be solely responsible for the endtoend management of cafeteria operations, ensuring high standards of food quality, hygiene, service, and employee satisfaction. This role will act as the single point of ownership for cafeteria vendorsfrom documentation and compliance to daily onsite governance—while also supporting broader facilities operations including pantry services, housekeeping coordination, and internal events. The role requires strong vendor management skills, daily operational rigor, and a proactive, serviceoriented mindset to deliver a consistently positive workplace experience. Key Responsibilities:- EndtoEnd Cafeteria & Vendor Management • Own complete cafeteria operations lifecycle, including vendor onboarding, documentation, compliance, performance reviews, and renewals. • Manage and oversee daily operations of cafeteria food vendors, ensuring contractual and service-level adherence. • Conduct daily onsite checks with cafeteria vendors to ensure food quality, hygiene, service discipline, and employee satisfaction. • Taste and verify food samples regularly to ensure quality, freshness, nutrition, and alignment with company standards. • Monitor food presentation, portion control, menu variety, and pricing discipline. • Proactively identify gaps, raise concerns, and drive corrective actions with vendors. • Conduct survey from all employees quietly. • Visit vendor Kitchen and inspect on monthly basis. Documentation, Compliance & Governance • Maintain all cafeteriarelated vendor documentation, licenses, hygiene certifications, and compliance records. • Ensure adherence to internal policies and statutory health, safety, and food compliance standards. • Coordinate audits and inspections related to food safety, hygiene, and facilities standards. Employee Experience & Feedback Management • Act as the primary point of contact for employee cafeteria feedback and concerns. • Collect, analyze, and track feedback trends; translate insights into actionable improvements with vendors. • Partner with facilities leadership to continuously enhance food offerings and overall cafeteria experience. • Hygiene, Cleanliness & Pest Control • Ensure high standards of cleanliness and hygiene across cafeteria, dining areas, kitchens, and surrounding spaces. • Coordinate periodic pest control activities and validate effectiveness through inspections. • Conduct regular hygiene and safety walkthroughs; ensure noncompliances are resolved promptly. Facilities, Pantry & Housekeeping Support • Support pantry operations, ensuring consistent availability of supplies and cleanliness standards. • Coordinate cafeteriarelated housekeeping activities and ensure service quality across assigned common areas. • Collaborate with facilities vendors to maintain seamless daytoday operations. Event Management & Meeting Support • Support internal events by coordinating catering, refreshments, and logistics as required. • Assist with meeting room setups related to food services, seating, and cleanliness. • Provide onground operational support during events to ensure smooth execution. • Reporting & Stakeholder Coordination • Serve as a liaison between cafeteria vendors, facilities teams, and employees. • Share regular operational updates, feedback summaries, risks, and improvement recommendations with the Facilities team. • Ensure timely issue resolution and escalation when required. Required Qualifications • Graduate in Hotel Management • 2–4 years of experience in cafeteria management, facilities operations, hospitality, or vendor management roles (preferred). Skills & Competencies • Strong vendor management and operational ownership mindset. • Excellent coordination, communication, and stakeholder engagement skills. • High attention to detail with a strong focus on hygiene, quality, and service excellence. • Ability to manage daily operational rigor and resolve issues proactively. • Customercentric, accountable, and handson approach. • Working knowledge of MS Office and email communication. What Makes This Role Unique • Singlepoint ownership of cafeteria operations end to end. • High visibility role impacting daily employee experience. • Opportunity to drive measurable improvements in food quality, service, and satisfaction.