Call Center Executive

Job description

Customer Support: Answer incoming calls and provide prompt, accurate information regarding products, services, and policies.Issue Resolution: Troubleshoot customer problems, process requests, and escalate complex issues to higher-tier support when needed.Sales & Upselling: Identify opportunities during conversations to cross-sell or upsell company products or services to meet set quotas.Data Management: Accurately log call details, customer feedback, and account updates into CRM systems.Target Achievement: Meet established performance benchmarks, such as average handle time, customer satisfaction scores, and sales targets. Pay: ₹18,000.00 - ₹21,000.00 per month Work Location: In person