Call Support Executive

Sonata Software · State of Tamil Nādu, India

~₹3L (est.)0–3 yrs experiencefull_time, part_timePosted 1w ago

Job description

Call Handling: Answer inbound calls and make outbound follow-ups in fluent Tamil. Query Resolution: Solve customer complaints, service requests, and product questions. Data Updating: Record call logs, customer data, and lead statuses accurately in the computer system or CRM. Escalation: Forward complex or unresolved technical and service problems to senior teams. Targets: Meet daily productivity metrics, call metrics, and customer satisfaction (CSAT) goals. Pay: ₹18,000.00 - ₹21,000.00 per month Work Location: In person