Cash Collection and Allocation Specialist

Job description

**Cash Collection and Allocation Department** **Team Overview** We are the Accounts Receivable (AR) team representing Hitachi Vantara, supporting corporate clients across a wide range of industries. Our team plays a vital role in maintaining the companys financial health by ensuring that revenues are collected accurately and in a timely manner. Our primary objective is to manage and monitor customer invoices, track outstanding balances, and follow up on overdue payments while fostering strong and professional customer relationships. By ensuring timely cash inflows, resolving billing discrepancies, enforcing credit policies, and minimizing financial risk, we help support stable cash flow and enable the business to achieve its operational and strategic goals. As part of our responsibilities, we also perform daily cash allocation by accurately applying customer payments to the appropriate invoices, maintaining multiple cash and collection reports, and providing timely and accurate updates to management. Collectively, the Cash Collection and Allocation function ensures proper receipt, application, and reconciliation of customer payments, contributing to reliable financial reporting and sustained business performance. **The Role and Responsibilities** **Cash Collection** - Follow up with customers to ensure timely payment of outstanding invoices - Monitor accounts receivable aging and prioritize overdue balances - Communicate professionally via email and phone to resolve payment delays - Identify and address disputes, short payments, and billing issues - Escalate delinquent accounts as per credit and collection policies - Willingness to work in UK and US shifts and meet SLA timelines. **Cash Allocation** - Accurately apply customer payments to the correct invoices in the ERP system - Process payments received through bank transfers, checks, ACH, and other methods - Investigate and resolve unapplied cash, overpayments, and deductions - Coordinate with billing, sales, and AR teams to resolve allocation discrepancies **Reconciliation and Reporting** - Perform daily and periodic cash and bank reconciliations - Maintain accurate customer account records - Prepare regular reports on collections, unapplied cash, and payment trends - Support audits and compliance requirements with proper documentation **What youll bring** - Bachelors degree in finance, Accounting, Business, or a related field. - Excellent command of English. - Experience in Cash Collection, knowledge of cash applications and/or billing will be a strong asset. - Knowledge of Oracle will be an asset. - knowledge of Excel and MS office tools. - End to end understanding of the OrdertoCash processes. - Strong sense of accountability and ownership, a collaborative team mindset, and an analytical, integritydriven approach-consistently delivering results under monthend pressure while proactively improving and automating processes. - Strong resultsdriven approach to communication, delivering outcomes through effective customer engagement across multiple channels, including regular and proactive outbound phone calls. #LI-PN1