Category Operations Manager

Job description

• About the Company • Urban Company is a technology platform offering customers a variety of services at home. • Customers use our platform to book services such as beauty treatments, haircuts, massage • therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the • comfort of their home and at a time of their choosing. We promise our customers a • high-quality, standardized, and reliable service experience. To fulfill this promise, we work • closely with our hand-picked service partners, enabling them with technology, training, • products, tools, financing, insurance, and brand, helping them succeed and deliver on this • promise. • Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, • and Varun, realized that the home services industry was predominantly unorganized, • fragmented, and offline. Customers found it challenging to avail quality services conveniently, • and service professionals were struggling to make ends meet, having to rely upon several • middlemen, contractors, and local aggregators. The founders felt that the industry was ripe • for disruption, and launched Urban Company, with three key principles in mind - • 1. Customer love: Build a platform that offers truly delightful and differentiated services • 2. Partner empowerment: Build a deep, full-stack partnership with service partners, • helping improve their earnings and overall livelihood • 3. Technology first: Bring innovation and technology to an age-old industry • What You’ll Do: • The most common question asked is, 'What does a typical day in the life of an SCM look like?' • To answer that in brevity, no two days will be the same for you in this role: • ● First focus is operational excellence for your set of cities - this involves selection and • training of new partners and improving current partners' quality. This is the crux and • main focus of the role. It is an operations-heavy role • ● You will also be expected to take charge of key central growth tracks for the category • over time: • ○ Projects focused on improving quality and service excellence • ○ Projects focused on improving offerings and innovation • ● Collaboration with cross-functional teams to ensure swift and robust execution. • You are the owner of the business entrusted to you, and you have a direct influence on how • the business shapes up. We are looking for folks who have a high ownership mindset and love • operational excellence • Scale the category volumes and revenues across your geographies, while ensuring superlative customer and partner experience at scale. • In addition to maintaining operational excellence for your set of cities on a daily basis, you will also be expected to take charge of key central growth tracks for the category over time: • Sustainable and profitable growth • Building customer and partner love at scale • Leading a team from the front and empowering them to win based on UC's values • Collaboration with cross-functional teams to ensure swift and robust execution. You are the owner of the business entrusted to you, and you have a direct influence on how the business shapes up. If you're an entrepreneur/intrapreneur at heart, then this is an opportunity for you to grab with both hands What We Need: • Minimum 2-4 years experience in an ops-related/consulting/strategy role. • Demonstrated leadership of teams and projects – the ability to influence and lead. • Someone who can deliver under tight timelines • Super energetic, loves challenges and solving them. What can you expect: • A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role. • Energy and hustle of a startup with processes and depth of a big organization • Expect to work with people you can learn from and are invested in your growth • Opportunity to be part of the mission to transform customer and partner experience