Centre Manager - Innov8

Job description

Key Responsibilities 1. Centre Operations & Facility Management - Manage **day-to-day operations** of the co-working centre - Ensure smooth functioning of **infrastructure, housekeeping, security, IT, and vendors** - Maintain **SLA compliance** and service quality - Oversee **inventory, maintenance, and cost control** 2. Revenue & Occupancy Management - Drive **seat occupancy, renewals, upselling, and cross-selling** - Coordinate with the **sales team** to close walk-ins and corporate leads - Track **revenue, collections, and ageing** - Ensure **billing accuracy and timely collections** 3. Member Experience & Community Building - Act as the **primary point of contact** for all members - Ensure **high NPS and retention** - Handle escalations, grievances, and service recovery - Plan and execute **community events, networking sessions, and engagement activities** 4. Team Management - Manage on-site teams (front desk, housekeeping, security) - Conduct **shift planning, training, and performance reviews** - Build a customer-first culture within the centre 5. Compliance & Reporting - Ensure **statutory, safety, and compliance adherence** - Maintain centre MIS occupancy, revenue, costs, feedback, incidents - Share daily, weekly, and monthly reports with leadership