Chargeback Analyst

Job description

Experience range : 1-2 Years Location: Chennai ,Hyderabad Required Domain: E-Commerce Notice period : Immediate - 15 Days **Job Description:** We are looking for an Chargeback Analyst managing e-commerce disputes from the merchant side. The role involves overseeing fraud and non-fraud chargebacks across all card networks, optimizing evidence strategies, and improving dispute recovery rates. The ideal candidate should have hands-on experience with processor portals, payment gateways, CRM tools, and a strong track record of improving win ratios while achieving daily operational targets. **Key Responsibilities:** ● Support chargeback handling for card-not-present (CNP) transactions across all major card networks (Visa, MasterCard, Amex, Discover, etc.). ● Oversee the end-to-end process of gathering evidence from CRMs and payment systems to build strong representments. ● Operate across multiple processor portals (Stripe, Adyen, Worldpay, PayPal, etc.) and ensure compliance with individual card scheme regulations. ● Utilize CRM platforms (e.g., Shopify, Salesforce, Magento, Zendesk) to extract customer data and communication records to support chargeback rebuttals. ● Drive improvement in win ratios through analysis, training, and continuous enhancement of evidence strategies. ● Identify root causes of recurring disputes and work cross-functionally to address gaps in fraud controls or customer service. ● Monitor updates to card network rules and ensure team alignment with industry standards. **Requirements:** ● 1-2 years of hands-on experience in e-commerce chargeback and dispute resolution, with a focus on the merchant side. ● Strong knowledge of chargeback lifecycle and rules across all card networks in CNP environments. ● Expertise in using multiple processor portals and gateways for chargeback handling. ● Proficient with CRM tools to extract data for evidence compilation. ● Demonstrated success in improving dispute win ratios and achieving operational targets. ● Strong analytical, communication, and process optimization skills.