Chargeback Analyst

Job description

**Job Title:** Chargebacks & Disputes Analyst **Experience:** 2-5 Years **Location:** Mumbai(Powai) **Qualification:** Bachelor's Degree (Business, Finance, Accounting, or related field preferred) **Job Description** We are looking for experienced professionals with a background in **Cards Operations, Chargebacks, and Disputes Management** to join our Banking Operations team. **Key Responsibilities** - Review and process credit card disputes based on customer documentation and card association guidelines (Visa, MasterCard, AMEX, Discover, etc.). - Apply business rules and judgment while handling complex dispute cases. - Conduct investigations and evaluate supporting documentation. - Refer cases for additional information when required. - Perform General Ledger accounting, reconciliation, and account proofing activities. - Track aged financial entries and ensure timely resolution. - Ensure accurate MIS reporting and timekeeping. - Maintain information security and confidentiality of sensitive customer data. - Deliver high-quality customer service while minimizing operational losses. **Required Skills** - Strong experience in Chargebacks and Disputes processing. - Good understanding of Cards Operations. - Strong written communication skills. - Excellent analytical and investigative skills. - Attention to detail and accuracy. - Ability to make effective decisions in complex scenarios. - Proficiency in MS Office tools. - Good keyboard and typing skills. - Ability to work independently and collaboratively within a team. **Preferred Candidate Profile** - 2-5 years of experience in Banking Operations. - Experience handling Visa, MasterCard, AMEX, and Discover dispute processes. - Customer-focused and results-oriented mindset. - Strong time management and organizational skills. - Self-motivated with a proactive approach to problem-solving.