Chat Support Executive

Job description

Roles and Responsibilities : • Handle international chats from various clients, providing timely and effective solutions to their queries. • Process customer requests, resolve issues, and escalate complex problems when necessary. • Maintain accurate records of all interactions with customers using our CRM system. • Collaborate with internal teams to ensure seamless communication and issue resolution. Job Requirements : • 0-4 years of experience in non-voice process or chat support. • Proficiency in handling international chats in English language (written). • Strong understanding of the internet industry trends and technologies. • Ability to work on a rotational shift schedule including evenings, nights, weekends, and holidays.