ChatBot + MSDYNAMICS - Architect

Job description

Area(s) of responsibility **Key Responsibilities** **Strategic & Business Alignment** - Collaborate with business stakeholders to understand objectives, customer journeys, and operational needs. - Translate business requirements into scalable conversational AI solutions aligned with enterprise goals. - Define solution vision, roadmap, and measurable value outcomes. **Solution Architecture & Design** - Design end-to-end architecture for chatbots, virtual assistants, and voice-based AI systems. - Architect multi-channel conversational experiences (web, mobile, messaging platforms, IVR, etc.). - Ensure scalability, resilience, and performance of AI solutions. **Integration Architecture (Key Focus Area)** - Design and oversee complex multi-system integrations between conversational AI platforms and enterprise systems, including: - CRM systems (Dynamics 365) - Contact center platforms (Genesys, Methone) - ERP and backend systems - Knowledge bases and content management systems - Third-party AI/ML and vendor platforms