Chief manager- MIS And Dialler

Job description

Dialer manager **Key Responsibilities** **1. Dialer Management** Configure, monitor, and maintain predictive, progressive, and preview dialer systems.Ensure optimal dialing strategies to maximize agent productivity and minimize idle time. **2. Campaign Setup**Create and manage outbound calling campaigns.Upload and validate calling lists, ensuring compliance with Do-Not-Call (DNC) regulations. **3. Performance Monitoring**Track real-time campaign performance and agent utilization.Generate and analyze reports on connect rates, drop rates, and call outcomes .**4. System Maintenance**Troubleshoot dialer-related issues and coordinate with IT for resolution.Perform regular health checks and updates on dialer software. **5. Compliance**Ensure adherence to regulatory guidelines (e.g., TRAI in India, TCPA in the US).Maintain accurate records for audits .**6. Optimization**Suggest improvements in dialing strategies based on data analysis.Work closely with operations and MIS teams to align dialer performance with business goals. **Skills Required** Knowledge of dialer platforms (e.g., **Genesys**).Strong analytical and reporting skills (Excel, SQL, BI tools).Understanding of call center KPIs and workforce management.Basic networking and telephony concepts.Problem-solving and troubleshooting abilities. Share resume 8591217920 namrata.shinde@ext.icicilombard.com