Chief Manager, RM System Enhancement

Job description

**JOB PURPOSE:** Drive the assessment, procurement, and implementation of cutting-edge ancillary, pricing, and revenue management systems. Oversee the development and integration of AI/ML and operations research-based solutions to enhance efficiency, accuracy, and profitability across revenue processes. - To support the enhancement and continuous improvement of ancillary, pricing and revenue management systems, ensuring they improve upon Air Indias revenue generation goals. - To assist in the integration of advanced technological solutions and enhancements into existing revenue management processes to increase efficiency, accuracy, and profitability. **KEY ACCOUNTABILITIES:** **New Systems Procurement & Implementation** - Support the selection and procurement processes for advanced ancillary, pricing and revenue management systems, collaborating with vendors to secure optimal technology solutions. - Aid in the coordination and implementation of new systems, ensuring they integrate smoothly with existing IT and revenue management frameworks with minimal operational disruption **System Enhancement and Optimization** - Collaborate in the assessment and enhancement of existing revenue management systems and other third party systems, identifying areas for improvement and implementing necessary upgrades to optimize performance using operations research **Project Coordination and Implementation Support** - Assist in managing projects related to system enhancements, coordinating with IT and revenue management teams to ensure smooth integration and minimal operational disruption. **Operations Research** - To guide and manage the creation and enhancement of new technological solutions using operation research techniques and AI/ ML into existing revenue management processes, ensuring they enhance efficiency, accuracy, and profitability. - Utilizing advanced analytical techniques to analyze historical data, forecast demand, and optimize pricing strategies - Automate existing manual processes within revenue management to improve efficiency and reliability **Product Management** - Guide in developing, managing, and optimizing products and solutions by strategy and roadmap planning, requirement gathering and product development to drive product adoption and satisfaction. - Help develop a clear roadmap and implementation plan for Air India to move into Offer Order environment. Analyze the most optimal products and vendor platforms available to reach this stage **Performance Monitoring and Analysis** - Help establish and monitor key performance indicators for new revenue management systems and third party tools, analyzing their effectiveness and contributing to adjustments that maximize revenue performance. **Data Analytics & Modelling** - Utilize advanced analytical techniques to analyze historical data, forecast demand, and optimize pricing strategies. - Help develop improved demand forecasting and inventory optimization models using analytical techniques **Vendor and Stakeholder Engagement** - Support the management of relationships with technology vendors and industry partners to ensure the delivery of high-quality, cost-effective solutions. **Collaborative Teamwork** - Participate in cross-functional teams to align system enhancement initiatives with overall business strategies and revenue goals. *Any other additional responsibility could be assigned to the role holder from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting officer and HR.* **SKILLS REQUIRED:** - Adaptability and Problem-Solving - Project Management Skills - Analytical Abilities - Technical Expertise in Revenue Management Systems - Team Collaboration - Strong Communication and Interpersonal Skills **EDUCATIONAL REQUIREMENTS:** - Bachelors degree in Engineering, Management, Operations Research, Business Administration, or a related field. **EXPERIENCE:** **Minimum:** 8 years experience in revenue management, operations research, project management, or technology, preferably within the airline or travel industry. **Desired:** 11+ years of strong background in implementing and enhancing revenue management systems, with a proven track record of improving revenue operations