Cisco PCCE & Finesse Workflow Engineer

Job description

**Job Description** - Strong hands-on experience with Cisco PCCE in enterprise environments. - Proven expertise in Cisco Finesse (agent desktop customization and gadget development). - Experience with CCP REST APIs and XMPP-based integrations. - Solid understanding of contact center routing logic (queues, skills, priorities, task routing). - Experience designing high availability and disaster recovery solutions. - Familiarity with messaging systems such as Kafka or Redis. - Experience with observability and monitoring tools (Splunk, Prometheus, Grafana). - Working knowledge of CI/CD practices (GitOps, Helm, ArgoCD). - Proficiency with SQL Server or PostgreSQL. - Experience working in healthcare or other regulated environments (HIPAA/PHI). - Strong troubleshooting, communication, and documentation skills. Nice to Have - Experience integrating Google Contact Center AI (Dialogflow CX) with Cisco platforms. - Familiarity with Genesys or other contact center platform migrations. - Advanced knowledge of Docker/Kubernetes (OpenShift preferred). - Scripting experience (Python, PowerShell) for automation. - Experience with cloud platforms (AWS, GCP, Azure) in hybrid architectures. **Responsibilities** - Back-End Development: Design, build, and maintain efficient, reusable, and reliable code for our server-side application - Front-End Development: Build engaging and responsive user interfaces using front-end technologies including React JS and Angular JS. - Database Management: Manage and optimize data storage solutions - AI Integration & Prompt Engineering: Utilize experience in prompt engineering (system prompts & user prompts) and AI-driven development tools like GitHub Co-pilot and Cursor to enhance development efficiency and integrate AI features into applications. - System Architecture & DevOps knowledge: In-depth understanding of the entire web development process (Object Oriented programming, design patterns, development, and deployment) and DevOps practices, including CI/CD pipelines. - Performance & Troubleshooting: Troubleshoot existing scripts, perform point bug fixes, and conduct application performance tuning and resource usage optimization. - Collaboration & Agile Methodologies: Collaborate with cross-functional teams in an Agile and Scrum environment, utilizing tools like Jira and Git for project and task tracking. **Qualifications** 5+ years of experience in Java Full stack development Experience in GenAI