Cisco UCCE/IVR & NICE Support 22nd August 26 Walkin Chennai

Job description

**TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.** **What we are looking for** **Role: Cisco UCCE/IVR & NICE Support** **Experience Range: 4 to 8 Years** **Location: Chennai** **Interview Date: 22nd August 26 (09:00 AM to 12:00 PM)** **Interview Venue: Gate 04, TCS Siruseri Campus,Plot No. 1, G‑1, SIPCOT Information Technology Park** **Near Siruseri Special Economic Zone (SEZ), Navalur Post, Siruseri, Chennai – 603103, Tamil Nadu** **Note-While coming for Walkin:-** · Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies) · Please do not bring personal laptop or electronic gadgets to TCS premises. **Must Have:** - Experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio - Hands-on experience with NICE CXone development (Studio, APIs, scripting). - Strong understanding of Cisco UCCE/UCCX call flows and routing logic. - Proficiency in programming languages (JavaScript, Python, or .NET). - Experience with REST APIs, web services, and data exchange formats (JSON, XML). **Good to Have:** - The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications - Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools). - Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone - Translate Cisco call flows and routing scripts into NICE CXone equivalents. - Work with NICE CXone APIs, RESTful services, and connectors for third-party systems. - Develop automation scripts for provisioning and configuration. - Work closely with infrastructure engineers, QA teams, and Cisco/NICE support. - Prepare technical documentation, migration guides, and code repositories. **Essential:** - NICE CXone Mpower - Cisco CUCM, CVP, Finesse knowledge. **Minimum Qualification:** - 15 years of full-time education - Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)