Cisco Voice

Job description

**Role & responsibilities** • Day to day support of customer cisco collaboration infrastructure • Design, implement and support contact center infrastructure in a primarily Cisco environment- Dial plans, PBX, gateways, Cisco communication manager, Cisco Cube, and Cisco integrated systems and software. • Ability to perform moves, adds, and changes via Call Manager and Unity Connection • Demonstrated experience troubleshooting telco related issues • Troubleshoot technical issues and provide appropriate resolutions in alignment with contracted Service Level Agreements • Support, monitor, maintain Cisco UC infrastructure • Working knowledge of Basic Cisco IP networking and QOS as it applies to voice and contact center applications. • Proactively identify and resolve issues within the voice and Telecom environment. • Participate in on-call rotation. • Provide technical thought leadership while interacting closely with clients. • Perform analysis, diagnosis of existing client voice, video and data network issues. • Discover and document client infrastructures.