City Lead -Last Mile

Job description

**Core Responsibilities & KRAs** **1. Fleet Scaling & Fulfilment** • Manpower Planning: Forecast demand cycles and translate them into precise manpower requirements. • Mandays Fulfillment: Ensure daily attendance and shift alignment to meet 100% of the citys delivery targets. • Sourcing & Onboarding: Design and execute recruitment drives to maintain a healthy pipeline of delivery partners and ground staff. **2. Retention & Lifecycle Management** • Attrition Management: Analyze churn patterns and implement proactive "save" strategies to keep our best talent. • Resource Engagement: Build a culture of belonging through regular feedback loops, recognition programs, and grievance redressal. • Replacement Management: Ensure zero downtime by maintaining a "bench" or quick-hire process to replace exits instantly. **3. Financial & Compliance Oversight** • Cost Management: Obsess over Cost Per Consignment (CPC) and Cost Per Kg (CPK). You will be responsible for optimizing routes and resource density to drive down unit economics. • Payment & Compliance: Ensure timely and accurate payout processing. You will own the adherence to local labor laws, safety regulations, and internal audit standards. **4. Operational Synergy** • Cross-Functional Coordination: Act as the bridge between the central strategy team and the local ground operations. • Performance Tracking: Monitor real-time KPIs and pivot strategies mid-shift if operational bottlenecks arise. **Candidate Profile** • The Experience: 58 years in last-mile logistics, e-commerce operations, or supply chain management. • The Mindset: A "boots-on-the-ground" leader who is equally comfortable analyzing a P&L statement as they are talking to drivers at a distribution center. • The Skills: \\* Expertise in high-volume blue-collar recruitment. • Strong analytical skills (Excel/SQL) to track cost efficiencies. • Negotiation skills for vendor and third-party management.