Client Onboarding Specialist -Chennai- Night shift

Job description

Role & responsibilities Job Description: We are seeking a motivated and customer-focused Channel Support Agent / Onboarding Agent to join our team. In this role, you will be responsible for providing exceptional support to our partners and customers, ensuring a smooth onboarding experience, and assisting with any inquiries related to our online store. You will play a crucial role in enhancing customer satisfaction and driving the success of our channel partners. Key Responsibilities: Onboarding Support: • Guide new partners through the onboarding process, ensuring they understand our platform, tools, and resources. • Conduct training sessions and provide documentation to help partners effectively utilize our online store. • Assist partners in setting up their accounts, product listings, and payment processing. Customer Job Description Support: • Respond to inquiries from partners and customers via communication channels in a timely and professional manner. • Troubleshoot and resolve issues related to orders, payments, and account management. • Maintain a high level of product knowledge to provide accurate information and support. Communication: • Act as a liaison between partners and internal teams, ensuring clear communication and timely resolution of issues. • Identify areas for improvement in our onboarding process and support services. Documentation and Reporting: • Maintain accurate records of partner interactions and onboarding progress in our CRM system. • Prepare reports on common issues, feedback, and suggestions for process improvements. Continuous Improvement: • Stay updated on industry trends and best practices to enhance the onboarding experience and support services. • Collaborate with the product and marketing teams to improve resources and tools available to partners. Requirements • 1-2 years in a high-volume help desk role, providing technical support and guidance in a fast- paced environment. • Excellent spoken and written communication skills, with fluency in comprehension and expression. • Ability to accurately capture and document information while following processes correctly. • Quick learner, receptive to feedback, and adaptable to process updates. • While primarily an individual contributor, must engage in cross-training, collaboration, and program development efforts.