Client Services Supervisor 2

Job description

Operation Centre Shift Manager What you will do We are seeking a highly motivated and experienced individual to join our Global Security Operations Center (GSOC) as a Shift Manager. The GSOC Shift Manager will be responsible for overseeing all operations within the GSOC and for receiving, assessing, escalating, and/or responding to all events involving MS personnel (including vendors and contractors), assets, or property on a global basis. The OCSM is the first line supervisor for all personnel on his/her respective shift. The ideal candidate will have a strong background in security management, excellent leadership skills, and the ability to work effectively under pressure. How you will do it • Oversee the daily operations of the GSOC during assigned shifts. • Monitor security systems, alarms, and surveillance equipment to detect and respond to potential security threats. • Coordinate and manage emergency response efforts in collaboration with internal and external stakeholders. • Supervise, train, and mentor GSOC staff, ensuring adherence to established protocols and procedures. • Develop and implement standard operating procedures (SOPs) for GSOC operations. • Conduct regular audits and assessments of GSOC processes and systems to identify areas for improvement. • Prepare and present reports on security incidents, trends, and performance metrics to senior management. • Ensure compliance with all relevant laws, regulations, and company policies. • Take necessary actions to provide a consistent delivery of security and communications services. What we look for • Bachelor's degree with minimum of 5 years of experience in security management, with at least 2 years in a supervisory role. • Strong knowledge of security systems, technologies, and best practices. • Excellent leadership and team management skills. • Ability to remain calm and make quick, effective decisions under pressure. • Strong communication and interpersonal skills. • Proficiency in using security software and tools. • Experience working in a GSOC or similar security operations environment. • Knowledge of international security standards and practices.