Client Support Specialist

Job description

Job Title: Client Support Specialist Reports to: Team Leader - CSS Resource Type: Employee ### PRIMARY RESPONSIBILITIES - Level 2 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc. - When a problem is reported, the Client Support Specialist team must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details. - This job role requires candidates to provide IT support on outbound calls; The Client Support Specialist team operates on 24x5 basis. Team members are required to work in rotational shifts and observe a 5-day working week. ### TECHNICAL SKILLS - Extensive knowledge of troubleshooting Windows 10/11 and Mac operating systems Desktop Support Engineering along with H/W diagnostics troubleshooting - Expertise in installing, configuring, and troubleshooting Microsoft Office 365 applications. - Expert level knowledge of troubleshooting Internet technology and networking concepts such as VPN. - Should be skilled in virus/malware removal and troubleshooting customized applications. - Coordinate activities with third party vendors as needed for Order fulfillment, Warranties and so forth. - Knowledge of mobile device/MDM ### EDUCATION WORK HISTORY - Diploma or equivalent in IT or related fields with 3 years of work experience in IT hardware/software required. Minimum 2 years of experience in a technical support role. - Candidates with prior experience in a technical, voice-based process will be given priority. ### COMMUNICATION SKILLS - High proficiency in English grammar, vocabulary, and sentence structure. - Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers. - Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice, and confident tone. - Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker. ### OTHER ESSENTIAL SKILLS - Telephone etiquette - basic call handling skills. - Customer service skills (persuasion, empathy, helpfulness positive attitude). - Good business communication skills (e-mail). Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.