Client Visit Experience- Manager

Job description

*Ready to shape the future of work?* *At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.* *If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.* *Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.* **Inviting applications for the role of Client Visit Experience-Manager** **Summary of Role/Profile:** The Client Visit Experience (CVx) Architect is responsible for designing and delivering high-impact, immersive client visit experiences that bring Genpact’s Autonomous Enterprise, Agentic Ops, and “On It” culture to life. This role plays a critical part in accelerating growth by influencing deal outcomes, strengthening client relationships, and advancing Genpact’s positioning. The role shapes visit agendas and “show-and-tell” narratives aligned to business outcomes, bringing best-in-class ideas into the global CVx framework. Responsibilities include planning visits per the global playbook, orchestrating cross-functional stakeholders, ensuring adherence to standards and compliance guidelines, monitoring market trends to continuously enhance the experience, and driving process and governance improvements across the global team. This position offers high visibility and frequent interaction with senior leaders and clients, along with an immersive opportunity to build functional and domain expertise. **Key Responsibilities** - Collaborate: Work closely with sales and operations teams to identify win themes for - client visits - Develop agendas: Collaborate with stakeholders to create detailed agendas based on identified win themes - Design experiences: Create high-impact experiences that align with visit objectives, including hospitality and cultural immersion - Project manage: Create RACI and track individual items to closure within time and budget, in - collaboration with internal and external partners - Innovate: Identify opportunities for innovation in delivering best-in-class experiences - Analyze: Data-led analysis of visit outcomes to continuously improve the experience - Support projects: Contribute to strategic projects aimed at enhancing overall client experience frameworks - Document processes: Maintain clear documentation of processes and best practices for governance and reporting **Minimum qualifications** - Minimum Bachelor’s degree in any discipline - Minimum 8-10 years experience in events, client experience or hospitality space. - Exposure to organizations in the professional services industry, and offering Agentic, AI, analytics and automation solutions is an advantage **What is the focus of the function?** We deliver immersive client visit experiences that bring our autonomous enterprise to life - showcasing Agentic ops, innovation, and our ‘On It’ culture, to accelerate growth for Genpact These immersive experiences complement our storytelling, and allow clients to engage with Genpact processes, teams, and facilities in a real and relatable way. **External and Internal Contacts** External vendors in hospitality, exposition setups, Agentic, AI and other technology-enabled experience solutions **Specific Competence (Essential)** - Proven expertise in designing experiences for large and complex meetings/events/expositions/client showcases · - Strong project management skills with a milestone-based approach - Strong written and spoken communication skills - for internal as well as limited client interface - Experience in data reporting and analysis, and collaboration tools - **Specific Competence (Desirable)** · - Stakeholder management - Aptitude for self-learning and research on trends and success factors in client facing events - Intelligence on how Agentic is influencing client experience, and how business stories can be told with more impact using AI & Agentic enabled tool ***Why join Genpact?*** *• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation* *• Make an impact – Drive change for global enterprises and solve business challenges that matter* *• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities* *• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day* *• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress* *Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.* *Let’s build tomorrow together.* *Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.* *Furthermore, pleas