Club House Manager

Job description

**Role & responsibilities** - **Operational Excellence:** Oversee the day-to-day operations of the clubhouse, ensuring a seamless, premium, and welcoming experience for all residents and their guests. - **Facility Management:** Maintain all clubhouse amenities (including the gymnasium, swimming pool, spa, sports courts, and banquet areas) to the highest standards of cleanliness, safety, and aesthetic appeal. - **Team Leadership:** Supervise, train, and manage clubhouse staff, including receptionists, housekeeping, maintenance personnel, lifeguards, and fitness instructors. - **Event & Activity Planning:** Conceptualize, plan, and execute community events, recreational programs, and festive celebrations. Coordinate with residents for booking and managing private events within the clubhouse venues. - **Member Relations:** Act as the primary point of contact for all resident inquiries, feedback, and concerns. Ensure swift and satisfactory resolution of any grievances to maintain high resident satisfaction. - **Vendor & Budget Management:** Manage clubhouse operating budgets, track inventory, and oversee vendor contracts for equipment maintenance, event catering, and facility supplies. - **Compliance & Safety:** Ensure all facilities adhere to health, safety, and hygiene regulations, conducting regular inspections and audits. **Preferred candidate profile** - **Education:** Bachelors degree in Hotel Management, Hospitality, Facility Management, or a related field. - **Experience:** 5-8 years of proven experience as a Club Manager, Front Office Manager, or in a similar leadership role within a luxury residential complex, premium club, or 5-star hotel environment. - **Core Skills:** Exceptional interpersonal and communication skills (verbal and written), with a strong customer-centric approach. - **Leadership Qualities:** Demonstrated ability to lead a diverse team, manage conflicts professionally, and handle multiple tasks efficiently under pressure. - **Attributes:** Polished demeanor, highly organized, proactive, and detail-oriented. Must be open to working flexible hours, including weekends and public holidays, to align with peak clubhouse usage times.