Cluster Head

Job description

**Role Overview** This is a leadership role where **Cluster Head** will be the P & L owner for his region . He / She will be responsible for managing the business and operational performance of a group of centers. The role requires strong leadership, business acumen, and a passion for education to ensure centers achieve revenue, enrollment, and student satisfaction targets. **Key Responsibilities** **1. Business & Revenue Ownership** - Own **revenue targets and P&L** for the assigned cluster. - Drive **admissions, enrollments, and collections** across centers. - Monitor and improve **center-wise performance, conversion ratios, and productivity** . - Ensure achievement of monthly, quarterly, and annual business goals. **2. Operations & Center Management** - Oversee **day-to-day operations** of multiple offline learning centers. - Ensure standardization of **processes, SOPs, and service quality** . - Manage infrastructure, hygiene, safety, and compliance at all centers. - Resolve operational challenges and escalations proactively. **3. Academic Delivery & Quality** - Ensure **high-quality academic delivery** and student experience. - Work closely with academic teams for **faculty hiring, deployment, and performance management** . - Monitor **student outcomes, retention, and feedback** . - Ensure adherence to academic schedules and delivery standards. **4. Admissions & Sales Enablement** - Lead admissions strategy and execution across centers. - Train and guide **admission counselors / sales teams** on pitch, process, and closure. - Improve **lead management, walk-ins, and conversion rates** . - Collaborate with marketing teams on local promotions and outreach. **5. People Management & Leadership** - Lead and manage **Center Heads, Admissions teams, and Operations staff** . - Build a high-performance culture through **training, reviews, and coaching** . - Drive **manpower planning, hiring, and attrition control** . - Ensure strong succession planning within the cluster. **6. Stakeholder Management & Reporting** - Act as a key liaison between **HQ and center teams** . - Present **performance reviews, MIS, and forecasts** to leadership. - Highlight risks, opportunities, and improvement plans regularly. **Key Skills & Competencies** - Strong **business acumen and P&L ownership** - Experience managing **multiple centers / branches** - Expertise in **offline education operations and admissions** - Excellent people leadership and stakeholder management skills - Data-driven decision-making and execution focus