Cluster lead- operations

Job description

JLL empowers you to shape a brighter way.   Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.    Cluster lead- operations Integrated Facilities Management – Leading Global Technology company   Here in [ India ], we manage [ 4.8 M space ] across [19 offices ].   Our client’s mission "to organize the world's information and make it universally accessible and useful" has helped it become one of the few companies in the world worth more than one trillion US dollars.    The Asia Pacific region is an important part of our client’s success: occupying 19 offices across 1 countries. JLL helps our client achieve its ambitions by delivering the services and supporting the spaces that enables their business to thrive.    Kick start your career by working in a team managing some of the world's most inspiring office spaces. With nearly 10 million square feet of office space across Asia, there is plenty of room to grow! The JLL account team has developed a unique culture, drawing and adapting from JLL and our client’s way of working and thinking.     What this job involves:   Ensuring client satisfaction Working with the support of your Hub Lead, you will manage your multiple onsite teams providing consistent leadership and coordination achieving country and regional initiatives and deliverables. You will work closely with the client’s facilities management team in your country and be the main point delivering outstanding service. Through active collaboration with your team you will ensure the success of all facilities management services including all operations, events coordination, building and technical services, risk mitigation, financial management, plus team and vendor performance. At JLL, we put client satisfaction at the front and centre of everything we do. If you share our values, we will be more than happy to work with you.   Strategic Planning Supported by your Hub Lead, you’ll prepare business strategies for your country and ensure their success. Maintaining a consistent focus on data integrity and timely delivery against targets will be a key focus of this role. Forecasting and accurately projecting against exponential growth, on this high volume client account will be key to your success.   Meeting the clients’ facilities needs You’ll be responsible for working closely with the client to understand their current needs and anticipate future requirements. Your planning and stakeholder management skills will be vital in this role, you will be a key decision making in the procurement and management of vendors and services.     Making everyone safe and risk-free How much value do you place on workplace safety? If it’s as important to you and it is to us, you’ll be a strong fit for the job. In this role, you will protect everyone’s health and safety by maintaining effective and efficient workplace safety procedures. Your onsite team will be the first line of defence against risks. As such, you will help implement and manage risk management programs minimising operational impact of unexpected events. You’ll also ensure your team follows escalation and incident reporting procedures and comply with all relevant policies and guidelines.   Risk management Monitoring adherence against policies, procedures and applicable laws will be your responsibility along with compliance against health & safety standards and environmental regulations. Your team will be able to rely on your guidance and support during standard operations, in addition to power shutdowns, evacuations, space planning, moves and vendor management. You’ll instill a risk-conscious culture within your team to ensure swift risk identification and immediate mitigation besides maintaining regular updates and reporting as per the applicable procedures. Sound like you? To apply, you’ll need to be: Knowledgeable & confident To fit into the role, you must have at least [ 10+ ] years of relevant experience in facility or property management, preferably within a fast paced and high volume MNC environment. You will have exceptionally high standards and be skilled in relationship management, with strong analytical and presentation skills, as well as financial acumen, you will be equipped with some of the essentials for the job. You should be goal-oriented and possess the ability and confidence to make tough decisions to resolve problems or improve operations.   Team player JLL’s unmatched excellence is only made possible by teamwork, a core value you will possess. In this exciting and dynamic environment, we expect you to lead from the front and support your team in achieving all targets. Likewise, you must have a proven track record of flawless execution against regional goals, all while following company standards and procedures. Ensuring that the te