Cluster Manager - Debt Management

Job description

**Job Purpose** This position is open with bajaj finance ltdCulture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes **Duties and Responsibilities** - Prefer Candidates with retail Debt Management Services experience. - To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned. - Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified. - Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits. - Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force. - Ensure adherence to the Code of Conduct. - Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. - Keeping the write off per cent within risk pricing. - Handle customer issues escalations. - Feedback on credit policy based on market conditions. - Approve waivers on PI as per delegation matrix. - Ensuring documented feedback and action taken on all cases in soft buckets. - Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise. - Manage and put support mechanism for legal / police issues. - Ensuring audit queries are complied with, ensuring corrective and preventive action. - Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers. - Recruitment of Debt Management Services officers / area managers. - Constant evaluation of Debt Management Services officers/area managers **Required Qualifications and Experience** Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.