Cluster Manager - Debt Management Services - Consumer

Job description

**Job Purpose** "This position is open with Bajaj Finance ltd" **Duties and Responsibilities** - To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned - Meeting the Target on Cost of Collections. Ensuring meeting PI Targets within cost limit specified - Ensuring legal guidelines are complied for entire collection structure in letter and sprits - Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force - Ensure adherence to the Code of Conduct - Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. - Keeping the write off per cent within risk pricing - Control GCL portfolio in terms of bucket flows - Handle customer issues escalations - Feed back on credit policy based on market conditions - Approve waivers on PI as per delegation matrix - Ensuring documented feedback and action taken on all cases in soft buckets - Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise - Manage and put support mechanism for legal / police issues - Ensuring audit queries are complied with, ensuring corrective and preventive action - Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers - Recruitment of collection officers / area managers - Constant evaluation of collection officers/area managers. **Required Qualifications and Experience** "- People Management skills - Demonstrated success achievement orientation. - Excellent communication skills - Negotiation Skills - Strong bias for action driving results in a high performance environment. - Demonstrated ability to lead from the front. - Excellent relationship skills. - Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance. - Exceptionally high motivational levels and needs to be a self starter - Working knowledge of computers."