Cluster Manager - Debt Management Services - The Wheels

Job description

**Job Purpose** “This position is open with Bajaj Finance ltd.- Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes - **Duties and Responsibilities** To achieve collection targets assigned to the territory by meeting collection target for the states or region assigned.- Meeting the Target on Cost of Collections. - Ensuring meeting PI Targets within cost limit specified. - Ensuring legal guidelines are complied for entire collection structure in letter and sprits. - Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force. - Ensure adherence to the Code of Conduct. - Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. - Keeping the write off per cent within risk pricing. - Control portfolio in terms of bucket flows. - Handle customer issues escalations. - Feed back on credit policy based on market conditions. - Approve waivers on PI as per delegation matrix. - Ensuring documented feedback and action taken on all cases in soft buckets. - Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise. - Manage and put support mechanism for legal / police issues. - Ensuring audit queries are complied with, ensuring corrective and preventive action. - Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers. - Recruitment of collection officers / area managers. - Constant evaluation of collection officers/area managers - ****Required Qualifications and Experience**** Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.