Cluster Manager - Digital Platforms and Consumer AI/Senior Cluster

Job description

**Job Purpose** We are seeking a Senior User Testing Specialist to design and execute testing initiatives that validate product usability, performance, and behavioral outcomes.- As a key member of our Design Thinking unit, you will apply both qualitative and quantitative testing methodologies, interpret behavioral data, and uncover interaction patterns to drive product excellence and user satisfaction. ****Duties and Responsibilities****1. - Plan, design, and conduct user testing activities including A/B testing, usability testing (moderated unmoderated), multivariate testing, and statistical validation studies. - br/>2. - Apply both qualitative and quantitative methodologies to evaluate product interactions and user behavior. - br/>3. - Use statistical models to analyze behavioral data, identify trends, and infer interaction patterns. - br/>4. - Translate testing insights into actionable recommendations for product, design, and engineering teams. - br/>5. - Collaborate closely with UX/UI designers, product managers, engineers, and analytics teams to integrate testing outcomes into product development. - br/>6. - Champion evidence-based decision-making by evangelizing testing practices across the organization. - br/>7. - Mentor junior team members in testing methodologies, data interpretation, and statistical analysis. - br/>8. - Stay updated on industry best practices, emerging testing tools, and behavioral analytics frameworks. - br/>9. - Proficiency in tools such as Optimizely, Adobe Target, Google Optimize, UserTesting, Qualtrics, or similar testing platforms. - br/>10. - Strong analytical and problem-solving skills, with expertise in statistical methods (e. - . - regression, ANOVA, hypothesis testing). - br/>11. - Excellent communication and presentation skills to articulate testing outcomes to diverse stakeholders**Key Decisions / Dimensions** - Selection of appropriate testing methodologies, statistical models, and behavioral frameworks for specific business problems. - br/> - Prioritization of testing initiatives based on business impact and user needs. - /li> **Major Challenges** - Balancing statistical rigor with practical usability insights in fast-paced product environments. - br/> - Driving adoption of testing outcomes in business and product decision-making. - br/> - Interpreting complex behavioral data into clear, actionable recommendations. - /li> **Required **Qualifications and Experience**** Qualificationsa)Masters degree in Statistics, Data Science, Human-Computer Interaction (HCI), Psychology, or a related field.- br/>b)Certification in usability testing or statistical analysis from reputed organizations (e. - . - N/N Group, SAS, R, SPSS). - br/>Work Experiencec)Proven experience (35 years) in a user testing or behavioral analytics role, with a strong portfolio showcasing impactful testing projects. - br/>d)Hands-on expertise in designing and executing usability and statistical testing projects. - br/>e)Preference for candidates with experience in tech firms or large corporate environments. - br/>f)Bonus: Prior fintech testing experience (e. - . - behavioral economics in payments, lending, investments). - br/>g)Certifications in behavioral science or advanced analytics (e. - . - HBR Behavioral Insights, Applied Statistics). - br/>Bonus: - Prior fintech research experience (e. - . - behavioral economics in payments, lending, investments). - br/> - Certifications in behavioral science or insights (e. - . - HBR Behavioral Insights). - /li>