Cluster Manager

Job description

**Role Objective** To support front Retail forces via Store operation excellence programs to ensure increasing stores productivity and profitability. **On** **a** **typical** **day** **you** **will** **drive** **the** **following** - To ensure the delivery of operational KPI, sales and profitability plan across stores and review KPI’s periodically. Effectively manage and review the P&L of all the stores to optimize store profitability. - Create and execute strategies on smooth and timely store roll outs, branding and advertisements. Optimize hiring of manpower in line with the business plans and store roll out. - Ensure standardization and brand essence is maintained at all stores. - To ensure that all stores adhere to compliance requirements in all areas of operational activity, brand standards, company policies and procedures. - To identify underperforming stores and develop a business plan to address and manage issues effectively. - Coaching the store manager and staff on performance improvement. Work on individual store – improvement plan. - Manage costs, overheads and all factors affecting the profitable performance of the business. - Plan and implement retail store merchandising, layout and customer traffic flow so as to maximize sales, customer satisfaction and appearance image. - Liaise with external agencies (brand principals) and authorities as necessary (Training, Marketing & PR) - Seek and continuously develop knowledge and information about competitor’s activity, tactics, offers and utilize the information to maximize business opportunity.