Cluster Manager - Operations and Service

Job description

**Job Purpose** This position is open with Bajaj Finance ltd. **Duties and Responsibilities** ACCOUNTABILITIES(Accountabilities associated with the job)- Handing Payment and collection product like AEPS, NACH, IMPS, CTS and Mandate management system. - Good Knowledge on Online payment transactions. - Expertise in writing and implementing system testing and maintaining baseline documents. - Coordinate with Technology, business, account and compliance team to resolve the issues raised by merchant and customers. - Solve technical queries, Online support. - Managing the transaction, data analysis documentation & reporting - Work with Collection and Business team to understand the challenges with various bank / partners and work accordingly. - Daily monitoring the IMPS / NEFT / RTGS performance - Daily publishing the Payment and Collection dashboard to respective stakeholders - Good knowledge of Retail Banking. **Required Qualifications and Experience** ACCOUNTABILITIES(Accountabilities associated with the job) - Handing Payment and collection product like AEPS, NACH, IMPS, CTS and Mandate management system. - Good Knowledge on Online payment transactions. - Expertise in writing and implementing system testing and maintaining baseline documents. - Coordinate with Technology, business, account and compliance team to resolve the issues raised by merchant and customers. - Solve technical queries, Online support. - Managing the transaction, data analysis documentation & reporting - Work with Collection and Business team to understand the challenges with various bank / partners and work accordingly. - Daily monitoring the IMPS / NEFT / RTGS performance - Daily publishing the Payment and Collection dashboard to respective stakeholders - Good knowledge of Retail Banking.