Cluster Manager - Rural Debt Management

Job description

Job Summary This position is open with Bajaj Finance Ltd Responsibilities - Prefer Candidates with retail Debt Management Services experience. - To achieve Debt Management Services targets assigned to the territory by meeting Debt Management Services target for the states or region assigned. - Meeting the Target on Cost of Debt Management Services. Ensuring meeting PI Targets within cost limit specified. - Ensuring legal guidelines are compiled for entire Debt Management Services structure in letter and sprits. - Ensure that the Debt Management Services agencies and executives adhere to the legal guidelines provided by the law in force. - Ensure adherence to the Code of Conduct. - Continuously monitoring Debt Management Services agencies and Debt Management Services executives to identify fraudulent practices and ensure that no loss is incurred due to such activities. - Keeping the write off per cent within risk pricing. - Handle customer issues escalations. - Feedback on credit policy based on market conditions. - Approve waivers on PI as per delegation matrix. - Ensuring documented feedback and action taken on all cases in soft buckets. - Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise. - Manage and put support mechanism for legal / police issues. - Ensuring audit queries are complied with, ensuring corrective and preventive action. - Manage productivity by fixing productivity parameters for DMA / Agencies / Debt Management Services executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Debt Management Services officers. - Recruitment of Debt Management Services officers / area managers. - Constant evaluation of Debt Management Services officers/area managers Required Qualifications and Experience - People Management skills. - Demonstrated success achievement orientation. - Excellent communication skills. - Negotiation Skills - Strong bias for action driving results in a high performance environment. - Demonstrated ability to lead from the front. - Excellent relationship skills. - Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.. - Exceptionally high motivational levels and needs to be a self starter. - Working knowledge of computers.