Collection Executive

Job description

Roles and Responsibilities • Manage bad debt collection through effective communication with customers, negotiation, and legal action when necessary. • Identify potential risks and develop strategies to mitigate them during the recovery process. • Collaborate with internal teams to resolve customer queries and issues related to loan disbursements. • Ensure timely resolution of all outstanding collections within the NBFC's policies and procedures. • Maintain accurate records of all interactions with customers, including phone calls, emails, and meetings. Desired Candidate Profile • 1-3 years of experience in bad debt collection or a similar role in an NBFC or banking industry. • Strong understanding of debt recovery processes, laws, and regulations governing NBFCs. • Excellent communication skills for effective interaction with customers at various levels (verbal & written). • Ability to work independently with minimal supervision while maintaining high productivity targets.