Collection Executive's

Job description

**Company Description** Piramal Finance Limited, formerly known as Piramal Capital & Housing Finance Limited, is a diversified financial services company offering both wholesale and retail funding across real estate and non-real estate sectors. The organization focuses on providing customer-centric financial solutions and continuously seeks ways to enhance client experience. A dedicated support team is available Monday to Saturday, from 10 AM to 7 PM, through official contact channels. Piramal Finance emphasizes secure and transparent communication and advises individuals to ignore and block any suspicious messages or offers that do not come from verified company sources. This commitment to integrity and service makes Piramal Finance a trusted employer for professionals seeking a career in finance. **Role Description** The Collection Executive role is a full-time, on-site position based in Chennai. The role involves managing and following up on outstanding customer accounts, coordinating payment reminders, and ensuring timely collection of dues in line with company policies. The Collection Executive will review customer account information, analyze payment histories, and suggest appropriate collection strategies while maintaining professional and respectful communication with clients. Responsibilities include documenting interactions, updating collection systems, escalations of complex cases, and collaborating with internal teams such as credit, operations, and finance to resolve issues. The role also requires adherence to regulatory guidelines, internal compliance standards, and providing feedback to improve collection processes and customer experience. **Qualifications** - Candidates should possess strong Credit Control and Debt Collection skills to manage overdue accounts and design effective recovery strategies. - Candidates should possess excellent Communication skills to interact with customers, negotiate payment plans, and maintain professional relationships. - Candidates should possess solid Analytical Skills and Finance knowledge to interpret account data, assess risk, and support decision-making in collections. - Candidates should ideally have experience in banking, NBFC, or financial services, with familiarity in regulatory and compliance requirements. - Candidates should have proficiency in basic computer applications and collection or CRM systems, along with good documentation and reporting abilities. - Candidates should hold at least a bachelor’s degree in finance, commerce, business, or a related field, or equivalent practical experience in collections. - Candidates should demonstrate resilience under pressure, ethical conduct, attention to detail, and the ability to work collaboratively in a target-driven environment.